Privacy Policy

Last updated: 5 September 2026

This Privacy Policy explains how Pay2Points collects, uses, shares and protects personal data when you visit pay2points.com, create an account, use coupons or deals, make purchases, earn or redeem points, or contact us.

1. Data we collect

We may collect account and contact information such as your name, email address and mobile number; transaction and reward information; order references; referral and tracking information; communications and support requests; device, browser, IP address, cookie and usage data; and payment status or limited payment metadata supplied by payment providers. We do not request that you send passwords, OTPs or complete card details by email.

2. How we collect data

We collect data directly from you, automatically through cookies and similar technologies, and from partner stores, affiliate networks, analytics providers and payment processors where required to track purchases, validate rewards, prevent fraud or provide support.

3. How we use data

We use personal data to operate accounts; provide deals and coupons; track and validate purchases; calculate, credit and redeem points; process direct transactions and refunds; communicate about accounts and services; provide support; prevent fraud and abuse; secure and improve the website; measure performance; comply with legal obligations; and send marketing communications where permitted.

4. Consent and lawful processing

We process personal data with your consent, to provide services you request, to comply with law, and for other uses permitted under applicable Indian law. You may withdraw consent where applicable by contacting us, although this may prevent us from providing services that require the data.

5. Cookies and tracking

Cookies and similar technologies help keep you signed in, remember preferences, measure traffic, attribute purchases to Pay2Points and detect misuse. Blocking cookies or tracking may prevent a purchase from being recorded and may make it ineligible for points or cashback.

6. Sharing of data

We may share necessary data with partner stores, affiliate networks, payment processors, hosting and technology providers, analytics and communication providers, professional advisers, regulators and law-enforcement authorities. We may also disclose data in connection with a merger, financing, reorganisation or transfer of business, subject to applicable safeguards. We do not sell personal data merely for monetary consideration.

7. International processing

Some service providers may process data outside India. Where this occurs, we use reasonable contractual and security safeguards and comply with restrictions imposed by applicable Indian law.

8. Retention

We retain data only for as long as reasonably necessary for the purposes described above, including transaction validation, accounting, fraud prevention, dispute resolution and legal compliance. Retention periods vary by data type and legal requirement.

9. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal data. No internet service is completely secure, and users should keep account credentials confidential and notify us of suspected unauthorised access.

10. Your rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and rules brought into force from time to time, you may request access to information about processing, correction or updating of inaccurate data, erasure where applicable, withdrawal of consent, and grievance redressal. We may need to verify your identity before completing a request.

11. Children

The service is not intended for children who cannot lawfully provide consent. Where the law requires verifiable parental consent, a parent or lawful guardian must act for the child. We do not knowingly use children’s data for targeted advertising or prohibited tracking.

12. Third-party websites

Deals may link to independent websites. Their privacy practices are governed by their own policies, and Pay2Points is not responsible for how they process personal data.

13. Marketing choices

You may opt out of promotional email using the unsubscribe option, where provided, or by contacting us. We may still send essential account, security, transaction and legal notices.

14. Grievance and privacy contact

For privacy requests, consent withdrawal or complaints, contact the Grievance Officer, Pay2Points at info@pay2points.com. Please describe your request and provide enough information for us to identify the relevant account or transaction.

15. Changes to this policy

We may update this policy to reflect changes in services or law. The revised version will be posted here with an updated date.